Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Timeframes

We offer two shipping options to accommodate your needs:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Tracking included
  • Available for all orders

Free Shipping

  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Available for orders over $50
  • Tracking included

Please note: We ship worldwide, excluding some Asian regions and remote areas. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges Policy

At Pixibeauty Store, we approach your satisfaction with the same precision and care we apply to our science-backed skincare and makeup formulations. We understand that finding the perfect products for your beauty routine is essential, which is why we’ve created a straightforward returns and exchanges process.

Return & Exchange Eligibility

We accept returns and exchanges within 15 days of your receipt date. To be eligible for a return or exchange, your item must meet the following criteria:

  • Unused and in its original condition
  • In the original packaging with all seals intact
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

For health and safety reasons, we cannot accept returns on the following products:

  • Opened skincare products (Cleansers, Antioxidants, Brighteners, etc.)
  • Used makeup items (Blush, Bronzer, Face Palette, etc.)
  • Opened Eye Care products (Eye Patches, Eye Brightener, etc.)
  • Personal care items where the seal has been broken

These restrictions help us maintain the highest standards of hygiene and product integrity, ensuring all our customers receive products that meet our luxury quality standards.

Return Process

Follow these simple steps to initiate your return or exchange:

Step 1: Submit Your Request
Email our beauty advisors at [email protected] with the following information:
  • Your full name and order number
  • Product(s) you wish to return or exchange
  • Reason for return/exchange
  • Your preference: refund or exchange
Step 2: Receive Authorization
Within 1-2 business days, we’ll email you a Return Authorization Number and detailed instructions.
Step 3: Package and Ship
Securely package your items including:
  • The product in its original packaging
  • Copy of your receipt or order confirmation
  • Return Authorization Number clearly visible on the outside
Ship your return to:
Pixibeauty Store Returns
1470 Hiddenview Drive
Philadelphia, PA 19107
USA
Step 4: Processing
Once we receive your return, we’ll process it within 3-5 business days and notify you via email.

Refund Information

Upon approval of your return:

  • Refund Timing: Refunds are processed within 5-7 business days after we receive your return
  • Refund Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error

Exchange Process

For exchanges, follow the same return process outlined above. Please indicate in your email:

  • The product you’d like to exchange
  • The replacement product you prefer
  • Any color or formula preferences for your exchange

If the exchange item has a different price, we’ll process a partial refund or charge the difference accordingly.

Return Request Template

To streamline your return process, you can use the following template when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:
Dear Pixibeauty Store Team,

I would like to request a [return/exchange] for my recent order.

Order Information:
– Order Number: [Your Order Number] – Order Date: [Date of Purchase] – Customer Name: [Your Full Name]
Product Details:
– Product Name: [Name of Product] – Quantity: [Number of Items] – Reason for Return/Exchange: [Please provide details]
I would prefer: [Refund to original payment method / Exchange for (specify product)]
Please provide instructions on how to proceed with my request.

Thank you,
[Your Name] [Your Email Address] [Your Phone Number (optional)]

International Returns

As we serve customers worldwide (excluding some Asian regions and remote areas), please note:

  • International customers are responsible for any customs fees or taxes associated with returns
  • Return shipping costs for international orders are the responsibility of the customer
  • Refunds will be issued in USD, and the amount may vary based on exchange rates

Need Assistance?

Our dedicated beauty advisors are here to help with any questions about shipping, returns or exchanges.

Email: [email protected]

Response Time: Within 1-2 business days

Thank you for trusting Pixibeauty Store with your beauty journey. We’re committed to ensuring your experience with us reflects the same quality and care we put into our premium skincare and makeup collections.