Welcome to Pixibeauty Store, where radiant skin meets effortless beauty! We’ve compiled this FAQ to help you navigate our science-backed skincare and makeup products, delivery options, and more. If you have any other questions, feel free to reach out to our beauty advisors at [email protected].
Product Questions
1. What types of products does Pixibeauty Store offer?
We specialize in luxury beauty solutions, including Amino Acids, Antioxidants, Blush, Body Treats, Branched Chain Amino Acids, Brighteners, Bronzers, Brow products, Cheeks, Cleansers, Color Treats, Complexion items, Energy Boosters, Essential Amino Acids, Exfoliator Masks, Eye Brighteners, Eye Care, Eye Patches, Eyes products, and Face Palettes. Our products are designed to deliver radiant, healthy skin through scientifically formulated ingredients.
2. Are Pixibeauty products suitable for all skin types?
Yes, our science-backed formulas are crafted to be gentle yet effective for a variety of skin types. However, we recommend checking individual product descriptions for specific details or consulting with a dermatologist if you have sensitive skin or allergies.
3. How do I choose the right product for my skincare routine?
Our menu is organized into categories like Complexion, Eyes, and Cheeks to help you build a complete beauty regimen. For personalized advice, email our beauty advisors at [email protected]—we’re happy to guide you based on your skin concerns!
Shipping and Delivery
1. What are the shipping options and costs?
We offer two convenient shipping methods to ensure your beauty essentials arrive securely:
- Standard Shipping: Costs $12.95 and uses carriers like DHL or FedEx. Delivery takes 10-15 days after dispatch, with premium tracking for a faster experience.
- Free Shipping: Available on orders over $50, using EMS. Delivery takes 15-25 days after dispatch, perfect for stocking up and saving on costs.
2. Where does Pixibeauty Store ship to?
We provide global delivery services to beauty enthusiasts worldwide, except for some Asian regions and remote areas due to logistical constraints. If you’re unsure about your location, contact us before ordering.
3. How can I track my order?
Once your order ships, we’ll send you tracking information via email so you can follow your package every step of the way. Delivery times are estimates and may vary due to customs or local conditions.
Returns and Exchanges
1. What is your return policy?
We stand behind every product! You have 15 days from the date of receipt to initiate a return if you’re not satisfied. Please contact our customer care team at [email protected] to start the process and ensure a smooth experience.
2. Are there any conditions for returns?
Returns are accepted for items in original condition. We recommend reviewing your order upon arrival and contacting us promptly with any issues—your satisfaction is our priority!
Payment Methods
1. What payment options do you accept?
For your convenience, we accept all major payment methods: Visa, MasterCard, JCB, and PayPal. All transactions are secure and protected, so you can shop with confidence.
2. Is my payment information safe?
Absolutely! We use advanced security measures to protect your data. If you encounter any payment issues, reach out to us immediately for assistance.
Account and General Inquiries
1. How do I contact customer service?
You can email our beauty advisors at [email protected] for any questions about products, orders, or returns. We’re here to make your Pixibeauty experience exceptional!
2. What is Pixibeauty Store’s company address?
Our address is 1470 Hiddenview Drive, Philadelphia, US 19107. Note that this is for business purposes only; for order-related queries, please use the email above.
Thank you for choosing Pixibeauty Store—where we blend science and luxury to bring you effortless beauty solutions. Happy shopping!